Returns & Refunds With ACV Active

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, the Acv Active Gel must be 75% (or 1.32oz) unused and in the same condition and original packaging that you received it.   You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@acvactive.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Mail returns to:

ACV Active Gel
11333 Moorpark Street #10
Studio City, California,
91602
Usa

You can always contact us for any return question at info@acvactive.com.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.